Ordered a phone

[SerenaP24]

Hi I ordered a phone yesterday at 5:45pm I just want to check when would I have it 

[SerenaP24]

Well that doesn’t help me 

[Michael_D]

Hi @SerenaP24 

Welcome to the community.

It is great to hear you have ordered a new phone.

If a phone is in stock, most orders are dispatched within 1 day, but would only be delivered by DPD Monday to Friday.

What phone, including colour and storage size, did you go for? I can have a look at the stock.

Michael

[SerenaP24]

It’s a Samsung galaxy s25 ultra in titanium sliver blue 256GB 

[Michael_D]

Great choice @SerenaP24 

That one is showing in stock, so should be dispatched over the weekend.

Once it has been and it is with DPD, you'll get a text or email from them, or a notification in the DPD app if you have that, with the tracking details and when it will be delivered.

Michael

[SerenaP24]

I still haven’t had my tracking number and I placed an ordered Friday 

[Michael_D]

Morning @SerenaP24 

I wouldn't worry just yet.

If the phone is due for delivery today, you often wouldn't get the tracking details until later in the morning.

If you wanted to check for certain, you can give our customer service guides a call, and they can bring up the order and see if there is an update for you.

Michael

[SerenaP24]

I want to know where my order is and what day I’m going to have it delivered as I need to make sure I’m in the house 

[Michael_D]

Hi @SerenaP24 

It is easier to just reply to your previous post when it is about the same thing, rather than created a new thread each time. I've merged the posts together to make it easier.

I'm not sure if you'd seen my reply from earlier, but if you've not heard anything from DPD yet, I'd recommend giving our customer service guides a call so they can check the order.

Michael