New phone arrived but the box was opened

[Rakib3]

I ordered Samsung Galaxy S25 Ultra, and received the phone yesterday. But the problem is that the box was already open. 
I took a video while opening the delivery package.
My question is it okay? If not, why does this happen?

[Lesley_W]

Hi @Rakib3 

Thanks for coming to our community.

It's common practice to open some phone's from each batch for quality checking purposes. Is everything ok with the phone otherwise?

Lesley

[Rakib3 · Accepted solution]

Hi @Lesley_W 

Thanks for your response
My issue was that the phone was already opened security seal inside the delivery package. I contacted EE, and they told me that they would replace my phone. 

Rakib

[Lesley_W]

I'm pleased you got sorted @Rakib3 

Take care 🙂

Lesley

[Rakib3]

@Lesley_W thanks for your support.