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My new A17's screen has frozen. Can't phone 150 and the website is useless.

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mand1809
Visitor

‎16-09-2026 05:41 PM

 
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1 SOLUTION

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Chris_B
EE Community Star
EE Community Star

‎16-09-2026 05:47 PM

@mand1809  Force restart the device 

 

  • Press and hold the Side/Power button and the Volume Down button at the same time.
  • Keep holding both buttons for about 10 to 15 seconds while ignoring any menus that pop up.
  • Release the buttons once the screen goes completely dark and the
    Samsung logoappears to let the phone boot back up.
To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.

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Chris_B
EE Community Star
EE Community Star

‎16-09-2026 05:47 PM

@mand1809  Force restart the device 

 

  • Press and hold the Side/Power button and the Volume Down button at the same time.
  • Keep holding both buttons for about 10 to 15 seconds while ignoring any menus that pop up.
  • Release the buttons once the screen goes completely dark and the
    Samsung logoappears to let the phone boot back up.
To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.
0 Helpful