MCK Code

[EmmaBaverstock]

I have a Samsung that I am trying to unlock so that I can use it on another network as it is locked to EE. I went online and got the code using the IMEI. It has given me a 15 digit code. I have tried to enter it but it asks me for an MCK code. It says 'Enter MCK . Network unlock code blocked. Too many incorrect attempts'. Any idea how I find out what that code it? I seem to be going round in circles.....

[Schockwave]

Hello @EmmaBaverstock ,

Welcome to the community,

Here is the link about MCK code:

https://community.ee.co.uk/t5/Android-Devices/MCK-code/td-p/1224180#

[EmmaBaverstock]

Thank you, I saw that thread but the code I have is 15 digits, not 16 and is not working

[Schockwave]

@EmmaBaverstock , you may have to ring customer service and they may be able to resolve this for you, check my signature for ways of contacting them.