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Locked out of phone

Johnboy66
Investigator
Investigator

Hi, for some reason I have forgot my pattern to open my phone, it’s a Samsung s20fe.

I have tried many times and I have to wait 24 hrs to retry.

I have not got remote unlock set up any ideas.

12 REPLIES 12
Katie_B
EE Community Support Team

Hi @colinsterry

Does this look like a security lock on your phone?

For example you can set one up with a PIN choose by yourself which then lets you gain access to your phone once entering?

If not, is it asking for a PUK code?

Speak soon, 

Katie

I’m locked out of my Galaxy s24 don’t t remember setting up a pin

Katie_B
EE Community Support Team

Hi @Fari

Thanks for coming here. 

What message are you seeing that asks you for a PIN?

Could it be a SIM PIN you are being asked for?

Katie