Issues with Fibre to the property WiFi Calling

[LaurenW93]

Hello,

Our account is in my Fiance's name, however we live in a concrete flat so as you can imagine, we cannot get signal. My sim is with EE. We have full fibre to the property and since I have found my calls constantly dropping.

The biggest issue is I am disabled with lifeline equipment I depend on. If I am home alone, I need to be able to use my phone to call for help. I am alone tomorrow (Monday) and all day Tuesday so this is really concerning me now. I also have gramdparents very ill. My WiFi calling is enabled (and set to preferred) and I have a booster box in three rooms. My Fiance works in IT for another company so knows how it all works, however we cannot resolve this and need urgent help. I have a Samsung Galaxy S24 Ultra.

Thank you.

Lauren W

[Northerner]

Hi @LaurenW93 

There is not much you can do other maybe invest in a better mesh network throughout your flat and maybe buy a better router. Which EE router do you have now. 

Thanks 

[bristolian]

WiFi-calling is a stable service, capable of as reliable calls as the mobile network is - but it's only as good as the underlying radio link between your phone and the router.

Do you have either good WiFi or good mobile coverage displayed when calls drop?

[XRaySpeX]

Don't you have a landline with your Full Fibre BB when calling is so critical to you in your flat with a bad mobile signal?