Invoice for phone purchase with EE

Smithmartyn · ‎14-09-2022

I need the invoice so I can unlock my phone. Was sold locked even though EE said it was unlocked. I had to send it to unlock with authorised company indicated by Sony and now they want to charge me and are holding my phone unless I pay £30

XRaySpeX · ‎14-09-2022

You don't need an invoice to unlock a device.

You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad. Why send it off to somewhere else?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎14-09-2022

You don't need an invoice to unlock a device.

You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad. Why send it off to somewhere else?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Smithmartyn · ‎14-09-2022

I’ve done all that. The phone is hard locked, a procedure has to be done.

so now Sony is asking for proof of purchase.

James_B · ‎14-09-2022

Hi @Smithmartyn,

Our Customer Care Team will be happy to send you a proof of purchase if you get in touch.

James