I pay a lot for my galaxy fold. Faulty and you want me to pay for it?

DebbieT123
Visitor

‎31-05-2023 03:08 PM

Hi i have a little green light glitch appear on the screen of my fold, actually on the fold.  Im insured but have been told that I will have to pay to get it fixed. Under warranty i shouldnt have to pay.l for a fautly phone. Its in perfect co dition with no damage. I pay a lot for this phone for the next few years and its defective. Not happy today! 

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎31-05-2023 03:11 PM

Hi @DebbieT123 

Have you claimed via Samsung direct. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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elchrisso79
Contributor
Contributor

‎20-06-2023 02:22 PM

I'm in the same boat, as you can see from the "grand masters" reply, EE don't want to know, even though legally under the 2015 consumer rights act they have to offer you a free repair or replacement as they supplied the phone, their behavior to all fold and flip customers is a disgrace

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