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Google pixel 9a won't charge

Jemmajimjams
Investigator
Investigator

Have had the phone almost 2 weeks and it came with a cable. That charged fine, same ends into phone and to charger, lightning I believe.

Trying to charge with power bank and it won't play. Tried plugging into wall into USB and still nothing. 

Is it duff???

4 REPLIES 4
Northerner
EE Community Star
EE Community Star

Hi @Jemmajimjams 

No it's the devices and socket don't meet the needed specification.

https://support.google.com/pixelphone/community-guide/241976355/selecting-a-charger-for-your-pixel-p...

Nothing wrong with the phone.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Jemmajimjams
Investigator
Investigator



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My last pixel had a different end, I don't know all the names for them, and worked with my power bank. Guess I will need to get a new power bank with the right connection


Jemmajimjams
Investigator
Investigator

So I need to get a new power bank as it doesn't have the same connection as my phone.

 

Thanks

Northerner
EE Community Star
EE Community Star

Hi @Jemmajimjams 

I am assuming the phone connection and cable is USB C.  Your old phone cable was USB to USB C. 

If your plug works with the cable then that is what is important and suggests the phone and cable is working.

Thanks 

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.