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Galaxy A20e

Ann-Marie1979
Explorer

I am experiencing problems with my phone. I can receive txt messages and I can ring contacts but no one can ring me - its says this person is not available at the moment.... I have tried turning it off and on again but still experiencing the same thing.

Does anyone have any ideas before I have to go into town - Many thanks

1 SOLUTION

Accepted Solutions
Christopher_G
EE Community Support Team

Welcome to the community, @Ann-Marie1979.

What kind of phone are you using? Is it possible that you have Do Not Disturb mode on? There's usually a little icon at the top, a moon shape or something similar.

Chris

View solution in original post

3 REPLIES 3
Christopher_G
EE Community Support Team

Welcome to the community, @Ann-Marie1979.

What kind of phone are you using? Is it possible that you have Do Not Disturb mode on? There's usually a little icon at the top, a moon shape or something similar.

Chris

Hi I did think of that and there is nothing but I have gone into my settings and on sim 1 there is a totally different number than my actual number... this is bonkers !!

bristolian
EE Community Star
EE Community Star

Did you port your number into EE when you first had this phone?