Emergency Alert Settings Changed by operator

[smuggaz]

Can anyone at EE confirm why after setting Emergency Alerts to OFF they are being reset to On my the operator? 

[Leanne_T]

Hi @smuggaz 

Thanks for coming to the community. 

What device are you using? 

Do the alerts turn back on once you have set this to off? 

Leanne.

[smuggaz]

Leanne, OnePlus 7 and yes if you set them off, they get set back on with the message above. It looks like the Operator or Gov are pushing a settings override to turn them back on again.  Happened a few times during the testing in the UK and again if you leave the country and come home. 

[Leanne_T]

Thanks @smuggaz 

Our What is Emergency Alert? | Help | EE has full information on the alerts. 

If this setting is turning back on, I would suggest giving us a call and our technical support team will run through some troubleshooting with you. 

Leanne.

[smuggaz]

Thanks, I will do that, is there any UK Gov legislation stating that they must be allowed to overrider end users settings without consent? 

[Leanne_T]

Hi @smuggaz 

The How emergency alerts work - GOV.UK (www.gov.uk) website advises the below: 

You can opt out of emergency alerts, but you should keep them switched on for your own safety.

To opt out:

1. Search your settings for ‘emergency alerts’.
2. Turn off ‘severe alerts’ and ‘extreme alerts’.

If you still get alerts, contact your device manufacturer for help.

Leanne. 

[smuggaz]

I opted out and then the Operator switched them back on remotely see image above. 

I contacted the device manufacturer and they said contact the Operator and here we are. 😉 

[Leanne_T · Accepted solution]

Please give us a call and select technical support to get this looked into @smuggaz 

Leanne.

[smuggaz]

Thank you, I spoke to Tech Support and they changed the SIM settings on my phone to prevent this happening.