Device Unlocking Code not working

[FGraves]

Hello,

I am currently trying to unlock a Samsung Galaxy J3 (2016) from EE. I have entered the IMEI into the online tool, but the code it has provided is being stated as invalid when entered into the phone. Does anyone have any tips on how I can get the device unlocked, would it be best to take it into an EE store?

[Michael_D]

Thanks @Vladka 

If the code isn't working, please give us a call, and our team will be able to check it with our unlocking team for you.

Michael