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Device Unlocking Code not working

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FGraves
Explorer

‎01-09-2024 07:20 PM

Hello,

I am currently trying to unlock a Samsung Galaxy J3 (2016) from EE. I have entered the IMEI into the online tool, but the code it has provided is being stated as invalid when entered into the phone. Does anyone have any tips on how I can get the device unlocked, would it be best to take it into an EE store?

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Matt_124
Star Contributor
Star Contributor
In response to FGraves

‎02-09-2024 11:24 AM

Sounds strange, but try and enter the last half of the unlocking code and then the first half.

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XRaySpeX
EE Community Star
EE Community Star

‎01-09-2024 07:28 PM

Have you inserted a non-EE SIM 1st?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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FGraves
Explorer
In response to XRaySpeX

‎01-09-2024 07:46 PM

Yes, a non EE sim has been inserted. I have used an Asda Mobile (Vodaphone) SIM.

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FGraves
Explorer
In response to FGraves

‎01-09-2024 07:46 PM

The phone prompts me to enter the unlock code when it is restarted, but when I enter the code which has been provided by EE it declines it and says it was invalid.

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Matt_124
Star Contributor
Star Contributor
In response to FGraves

‎02-09-2024 11:24 AM

Sounds strange, but try and enter the last half of the unlocking code and then the first half.

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Rach_H
EE Community Support Team
In response to FGraves

‎03-09-2024 08:40 AM

Hi @FGraves,

Welcome to the Community!

If you're still having trouble, I'd recommend reaching out to our team and they will be able to take a look into what is happening, and help you complete your unlock.

Rach

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Casboy
Explorer
In response to Matt_124

‎08-10-2024 01:23 PM

Hi Matt,

I have just unlocked a Samsung A10 with your suggestion. Been to the EE shop and they couldn't unlock it with the 16 digit unlock code. I put in the last 8 and then the first 8 and the phone unlocked. What I cannot believe why this instruction is not given after receiving the 16 digit unlock code from the online form?

Thanks Matt