Cannot add watch sim due to what I assume is a log in issue.

[Nemoh88]

I have a Full Works plan and a new LTE Smartwatch. I go through the setup to the point where it asks me to Log In to EE to buy/activate the sim for the watch and once I put my Email in I just get the spinning/loading EE symbol thing and nothing else happens. I have left it for nearly an hour so it isn't a case of just waiting. I have also had issues logging into the app etc for days and days. I am really frustrated. Does anyone have any idea or will I just have to ring them in the morning? I will be very frustrated If I am paying for a Full Works plan and won't be able to use one of the features for a while.

[Chris_B]

@Nemoh88  To be clear what watch is it ?  And what app are you using to do this ? 

[Nemoh88]

Samsung Galaxy Ultra and the Wear app

[Chris_B]

@Nemoh88  Tr clearing the browser history and cookies and try again. 

[Nemoh88]

Tried that. Tried all the solutions I can think of including reinstalling everything. I assume it is connected to EEs issue with some accounts at the moment but it really isn't good enough. At the moment I can't manage my account and have to ring them to do anything on it and now can't use the LTE features on my phone I just bought. I have been told they haven't a clue when these issues will be fixed either.

[Schockwave]

@Nemoh88 , I would ask  costumer siervice to refresh your account and then register again with the app, that usually solves the problem.

[admfisher14]

I am also having this issue, did you find a solution 

Thanks in advance 

[Ritu_D]

Hi @admfisher14 

Welcome to the community. 

I am gutted to hear you are facing some issues with your watch. 

Could I ask what watch and phone you have and what issues are you experiencing? 

Thanks 

Ritu 

[Nemoh88]

Nope. I phoned them and their answer was "it's probably the issue with your account that is also affecting loads of other people and you'll just have to wait"

I'm very unhappy with them at the moment. I have to ring up to do anything with the account at the moment, I can't even check my bill. I bought a new watch to make use of the LTE function and can't do it. YET I am getting bombarded with sales call and sales pitches at the end of every phone call. Apparently upgrading and purchasing features are totally fine but I just can't do anything I wanna do or ise the features I pay for.

[admfisher14]

Same watch, phone is an S23+, currently trying with texh support to figure something out.

All the has happened so far is I now get even less distance through the set up process with error code -7, which seems to have stumped at least level 1 support, they are calling me back later will keep updated