Can't make outgoing calls on my Samsung A40.

[SusanB2023]

I have purchased a new EE SIM card and put it in my Samsung A40.  I can receive calls, and send texts use mobile data but I cannot make ANY outgoing calls. Not to ANYone, nor 150 nor voicemail.  The Sim card works in other phones, but not this one.

What can cause this?  I would have assumed a setting on my phone but all I can see online I have tried doesn't seem to work.

I have tried setting a network manually (EE), I have made sure I have no blocking outgoing calls set

[Christopher_G]

Hi @SusanB2023 

Welcome to the community.

Are you in the UK at the moment? If so, could you try all of the steps on this Samsung help page please?

Chris

[SusanB2023]

Hi Christopher,

I followed all these steps before posting this message.  The fact that I can send texts and receive calls I think negates some of these tests anyway. However, I did try them all to no avail.

Yes, I am in the UK, I am not roaming.

[Christopher_G]

OK, thanks @SusanB2023 

Yeah, it's a really strange one, since the SIM works in another phone. It could be worth backing up the phone and restoring it to factory settings.

How do I backup and restore data on my Galaxy device? >

Chris

[SusanB2023]

Thanks.  I have been trying to do this, but I can't get my PC to recognize the device to back up my phone to it, using Smart Switch.

I will see if I can do any of the other options.  Using Samsung Cloud Backup doesn;t work either as it wont upload anything.

[bristolian]

If your SIM works in another phone, that negates a SIM or account issue. Is your new SIM a pay-monthly one, or PAYG?

Does 4G & VoLTE display on-screen when you try making a call? What happens when you dial?

[SusanB2023]

Hi,

It is a Pay Monthly SIM.
And the phone displays 4g and VoLTE. I have tried disabling VoLTE made no difference, so enabled it again.

[SusanB2023 · Accepted solution]

I used the Samsung Switch app to back up my phone to my PC then did a factory reset on the phone. Restored my data and now I can make calls. Thank you everyone for your suggestions.

[Leanne_T]

Thanks for coming back and letting us know @SusanB2023

Glad to hear this is now sorted for you.  

Leanne 🙂