Can’t connect to internet or apps outside home and work

[Jonesy1977]

Hello, does anyone have any suggestions as to why I can’t ever connect to the Internet and my apps when in public? I keep getting a message saying I can’t connect to the Internet outside of home and work. Have obviously turned on mobile data, I’m nowhere near using my monthly data, my apps are not set to use wi fi only and have cleared the cache on all my apps.  Went to the EE shop and they seemed clueless tbh. Thank you.

[Jonesy1977]

I have indeed reset the mobile network settings but that didn’t work either!

Seems to be a problem with the SIM or actual phone, I’m baffled!

I have made another appointment with my local EE store. 

Thank you.

[bristolian]

Ensure the store performs a 2way SIM-swap. This will ID whether your SIM or the phone is the cause - before investigating further.

Put your non-working SIM in a known working phone - what result?

Put a known working SIM in your non-working phone - what result?

[Jonesy1977]

Thanks to all who replied, I had the SIM card replaced and now seems to be working ok!

[Leanne_T]

Thanks for coming back and letting us know @Jonesy1977 

Glad to know this is now working for you. 

Leanne.