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Blacklisted s25 ultra

Jaythebusdriver
Explorer

I understand that my S25 Ultra has been blacklisted from the EE network, and I am currently arranging a payment plan with a debt collection agency. I'm inquiring whether it is possible to use my device with alternative SIM cards.

 

I experienced several health issues that resulted in hospitalization, which subsequently led to a delay in payments.

1 SOLUTION

Accepted Solutions
bristolian
EE Community Star
EE Community Star

If a device has been blacklisted, that will be shared across all 4 network operators by design.

View solution in original post

3 REPLIES 3
bristolian
EE Community Star
EE Community Star

If a device has been blacklisted, that will be shared across all 4 network operators by design.

October88
Established Contributor
Established Contributor

Sorry to hear your issue I hope your feeling a lot better “sound more appropriate” my advice is to go to a local repair shop and see if they have a replacement sim that would work or telephone them, preferably not ones that work with with companies that…. ……. For no fault of their own, hopefully they will be more supportive in helping you and remember a token payment to EE for £1 is more than adequate as long as your making payments that is affordable and doesn’t lead you into dire financial distress 

hope you find the best solution to your problem soon 

Chris_B
EE Community Star
EE Community Star

@October88  You don’t seem to understand that the phone is network blocked,     There is only 4 mobile networks in the UK the rest are MVNO networks that use the 4 networks for their customers,   A blacklisted device will not work as the 4 networks are blocking that device from being used on their network.  This includes using it via a MVNO as they use the 4 main networks for their customers.      

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.