American Voicemail

[Mark1217]

My Pixel 8 came back from a repair last week. Prior to being sent off I had to do a factory reset.

Since getting it back, my EE voicemail is now be bypassed by some american-accented alternative voicemail (presumably a google version). It stops messages being recorded normally and instead gives me a message transcript. What's the deal???

I've spent ages online trying to find a fix, I've been through all the settings I can think of and those suggested on different searches. Is this a problem other people have found? Help!

[Christopher_G]

Hi @Mark1217 

Welcome to the community.

I know you've mentioned that you've been through some settings. Does the voicemail number in your phone settings still show the EE Voicemail number? To check it, follow these steps:

Open the Phone app, tap the three-dots (⋮), select Settings, then Voicemail, Advanced settings, and Setup. Finally, select Voicemail number, EE voicemail number +447953222222.

Chris

[truCido]

Sounds like Google Call Screen? https://support.google.com/phoneapp/answer/9118387?hl=en-GB

[Mark1217]

Hi, thanks for this. Yes I can confirm that the EE number is correct. Cheers

[Mark1217]

Hi, I've looked through the link but, unfortunately, there isn't anything there that'll sort the problem. I'll give EE customer services a ring. Thanks for replying

[Ali_A · Accepted solution]

Hi @Mark1217 

You appear to have Google's "Take a Message" feature activated. 

Google's Pixel "Take a Message" feature provides real-time call transcription for missed or declined calls, allowing you to see a caller's message as they speak, rather than waiting for a voicemail. 
A transcript and audio of the message will appear in your call history. 

To disable it, open the Google Phone app, tap More (the three dots) > Settings > Take a Message, and turn the feature off. 

Ali 

[Mark1217]

Thank you for this - it was really helpful and seems to have solved the problem. I appreciate it.

[Mark1217]

All solved - thanks for your help and suggestions

[Katie_B]

It's great to hear this is now resolved @Mark1217. 

Thanks for letting us know. 

Katie