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Accidental removal esim

Kyra88
Explorer

‎02-07-2026 05:15 AM

I'm in the US, I scanned the QR code and it added the esim but never asked for the activation code it just automatically added it so I got confused. I figured I would remove the esim and scan the code again to redo the process and now it wont let me add the esim? What do I do? I'm arriving in London tomorrow and I can't figure out how to get technical support.

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎02-07-2026 08:13 AM

@Kyra88  Once a QR code is used it cant be used again.  If the esim was added first time then it was added and you removed it.   It would have worked when you got to the UK. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Kyra88
Explorer
In response to Chris_B

‎02-07-2026 12:23 PM - last edited on ‎02-07-2026 12:26 PM by

So do i need to go to an EE in london to get a replacement? Or should i buy
a secons esim and ask for a redund of the first one?

Kyra 

[Mod edit: removed personal details]

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Kyra88

‎02-07-2026 01:41 PM

@Kyra88  You can get an eSIM at the airport on arrival.   You could trying calling customer support to see if they can help with the first eSIM that you removed.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.