esim

[k79cnr]

I deleted my sim instead of a travel sim and although the tech support were able to make sure everything  was ok on there end they said can take up to 24 hours to active. its now been over the 24 hours and still not working. as anyone had this prob and was it fixed as nearest ee shop is about 20 miles away from my home address 

[Chris_B]

@k79cnr you need to call customer support and inform them that it’s not been activated after the 24h.

[Ali_A]

Hi @k79cnr 

Sorry to hear you had deleted your eSIM.
Do you have a new EE eSIM installed in your phone? 

You'll need to call customer service from a different device, where a member of the team can order a replacement SIM card or eSIM QR code for you. Contact Us | Help & Support - EE 

Alternatively, you can pop into any EE store with photo ID and the guide will issue you a replacement SIM free of charge straight away. EE Store Finder | How to find your nearest EE store | EE

You'd only be able to use the option to order or download an eSIM/QR code online if you still had access to your previous working eSIM, as a security PIN is sent via SMS to it to activate the new one. 

You can find out more at How do I swap or get a replacement EE SIM

Ali