EE app and website
Support using EE to manage your account and check data on-the-go.
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Activity in Account
Linking PAYG SIM asks who is the Bill Payer(!) & tells you to go to a Store
Working SIM in mobile router is not linked to MyEE. Trying to link it online asks whether I or someone else is the Bill Payer (there are no Bill Payers with PAYG) & then fails "Stop linking" telling you to go to a Store to confirm name & addy. I'm no...
Xbox Game Pass
Hi I recently switched to EE broadband and was told that I would get 6 months free game pass but when I click the link and select add nothing happens. Can someone help please??
Have £20 credit but cant top up mobile
Hi,Yesterday I purchased ee credit in order to top up my mobile through the app.When I try to purchase a top up there is a connection issue. I can't even text 150 or call the helpline, as I get the no credit available message.Any help would be appre...
Navigating from Community forums to My EE hyperlink
When I am on the EE Community and use the My EE hyperlink "header" (https://id.ee.co.uk/id/login), another webpage generates, on this webpage, it says "! We're unable to retrieve your account details right now log out and then log in again." The web ...
Ee employee discount
My ee employee perks account is deactivated as I hadn’t verified it within the time frame, just looking for assistance on getting it reset or what steps to take? Thanks
Apple Music
Hello I have had a free trial with EE some time ago for Apple Music but have recently upgraded my SIM only deal that includes an extra and I’d like Apple Music again. Will I still get a free Apple Music trial? How do I activate the extra? Thank you.
Return to my old pack - i was unaware buying a pack was going to cancel the usua
I was on a £5 a month pack and on thursday (yesterday) I rang ee to buy more data for a week, the person on the phone said it was cheaper to buy a pack though I didn't need phone time or mins - I agreed but I had no idea I was putting myself on a mon...
Add-ons
Is there still problems with the add-ons in the EE app
Packs/top up
I have a new payg simi paid £30 for a pack that shows in my accountMy account shows zero credithow do I use my pack!!
How to download a bill
How do I download a bill can’t find the manage bills and payments
