Mobile Data

A place to ask questions and share tips about using mobile data.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 135243 Views
  • 49 replies
  • 20 Helpful

problem with the internet on the card in Germany

Hello, at the beginning I will write that my English is weak, so I don't know if we will understand each other. I have been using pre-paid internet in Germany for over a year now and so far everything has been great. Internet has been down for two we...

Ferek by Explorer
  • 257 Views
  • 1 replies
  • 0 Helpful

Data

 My pack allowance shows I have 1.2 GB data eft but I am unable to get on the internet on my phone and  use it. Also got a message informing me I used all my data allowance, however pack information is showing I have data left. 

EDFB9E67-364F-40EF-89E5-4558D5663157.png
Slarkins by Visitor
  • 259 Views
  • 1 replies
  • 0 Helpful

No access to data package on mobile broadband

I want to contact EE direct. My phone is broken. I have bought 6GB data £15 to use on my tablet via my mobile broadband. When I try to access it it says "connected no Internet". What use is that!! What can I do? It was my only means of communication ...

Has something gone wrong with EE Mobile Broadband routing?

I'm trying to understand what's happened with EE's Mobile broadband performance, because it's fallen off a cliff in the past few days.The culprit appears to be in the way the routing is configured, as whenever I run a traceroute, it flounders around ...

dave_101 by Investigator
  • 2450 Views
  • 18 replies
  • 2 Helpful

Ridiculous data usage

I appear to have used an obscene amount of data since I last topped up just over a week ago, 55gig, despite not having used my phone anymore than normal. I usually use about 40gig a month and always have data left at the end of the month, but for som...

Alan160 by Explorer
  • 314 Views
  • 1 replies
  • 0 Helpful

4G mini Wi-Fi router

I live in rural Scotland very close to an EE mast. I bought the 4G mini router based on the fact that my EE work phone (I phone SE) gets a download speed of 100Mbs nearly all the time. The mini wi fi is nowhere near that speed but fluctuates massivel...

Re: Happy customer

I was being paid every month 78 pound my internet is not working properly it's too slowly what's the problemthank you