The EE Community

Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

URGENT HELP REQUIRED 2.4 or 5GHZ Cant connect to cctv devices

Hi.. Before I lose the will to live could someone offer me some support asap please...I took delivery of a new router / smart hub this week and started to connect l devices, no probs so far.  When I tried to connect both of my CCTV systems it would w...

Recomendation: Router for Fttp

I'm looking for recomendation about router to use with FTTP.I'm thinking about Draytek as know this company, they are doing realy good products.I would like to have better control over network at home, current hub plus not allowing this.

Broadband

Why can't I  access my broadband account to view my broadband bill on the EE app please help??

TP-Link Extender won't connect since I've switched from Sky to ee broadband

I have a netgear extender which connected perfectly, but my TP-Link RE650 just won't connect with internet on 2.4ghz, and fails completely on 5ghzI've tried a factory reset, with and without an ethernet lead - sometimes I can see it on my phone, but ...

Ee perk deactivated

My ee perk account has been deactivated as I did not do the registration in time. Is there anyway this can be sorted to get the EE perk codes? I have called 150 and there is no option to speak to anyone about it.Sophie 

Im living abroad and require a sim replacement

Roam Like home

How to activated Roam Like Home EU for 7 days??

Add ons

A month or so ago I activated some add ons including free apple music. In the end I didn't get around to activating this and now I can't find the code that was texted to activate this add on Any ideas how I can get this set up now? Thanks  

Linking broadband to MY EE app

So I'm having the same issue that many others are having. My broadband is also not opening some apps and videos on social media. When I connect to mobile signal everything opens up fine. Is there some kind of shield on the hub settings? The setting I...