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Resolved! IMEI not recognised

Please help!I bought a huawei p30 pro from music magpie locked to EE. I'm now needing to change network. For some reason EE don't recognise my IMEI number. Is there anything I can do to get my phone unlocked as the support group haven't really helped...

Roaming in Germany and prague

I have a 20 pound pack and I was told to buy a top up voucher from the EE sales rep for travel in Germany& Prague but my data is not working 

Hrh40 by • Visitor
  • 2 Views
  • 1 replies
  • 0 Helpful

Roaming and want to speak to a human being

How do I get to speak to an actual human being and not the rubbish text service that does not answer my query.I have a very old package with EE and also an additional handset with another package for a family member. The EE app does not make it clear...

Resolved! Message scam about rewards points from EE

Hi is anyone else getting messages supposed to be from EE  saying they've got thousands of rewards points that's going to be  lost in 2 days if they dont  click on the link to spend them?

Margih62 by • Investigator
  • 115984 Views
  • 714 replies
  • 383 Helpful

Checking account issue

I wanted to check my credit since an hour ago but I’m still trying… could you pls tell me how can I see my credit and why you put your advertisement after any update? pls understand that we have phone and if we want to buy a new phone airpod or every...

Sajadtb by • Investigator
  • 26 Views
  • 2 replies
  • 0 Helpful

Resolved! Safety Verification Code

Hello, I'm trying to redeem an item with my EE points and the safety verification code isn't sending to my phone. 

Do I Have ‘Full Fibre’?

Stupid question time as I can’t get through to EE. My contract ends soon (thanks EE for letting me know 13 days beforehand ) and I’m considering my options. I’m currently on ‘Fibre Plus Broadband’: is that full fibre? 

GB65 by • Investigator
  • 14 Views
  • 2 replies
  • 0 Helpful

EE website shows "Blocked"

Hi all I am trying to access my EE App and website to check bills and any upgrades etc but every part of website keeps showing a "blocked" page. I have cleared cache, cookies, history and it is happening on both my phone and website.  How do I fix th...

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