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Coverage in Newhaven

We are aware of a signal issue that is affecting some of our customers in the Newhaven area. Our mast had to be removed in April 2024, as this was requested by the landowner.  Our engineers began looking for a new location as soon as we were made awa...

Leanne_T by • EE Community Support Team
  • 440 Views
  • 11 replies
  • 2 Helpful

Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Cakey1975 by • Investigator
  • 616 Views
  • 21 replies
  • 1 Helpful

Resolved! Is 0800 956 3045 an EE number?

Hi, can I please ask if the number 0800 956 3045 belongs to EE?After purchasing a phone/contract yesterday I received the following message from EE(?) this morning:"Hi from EE. An error occurred with the order you placed online. Sorry about that. Ple...

sudinoe1 by • Explorer
  • 165 Views
  • 3 replies
  • 2 Helpful

Re: Call divert

@cbr1100chrisDid the call divert work to get around the roaming charges of one provider to another provider with "roam like home"? @EssexBoyEE Thank you for your help with this.So my situation is that EE does not have "Roam Like Home" to India but Le...

RajK1 by • Investigator
  • 66 Views
  • 8 replies
  • 1 Helpful

Sent returns kit back but not arrived

I moved to EE from sky back in January after a massive price hike... I ordered a pro box, a mini box and a router hub. Only the hub and 1 mini box arrived. So I called them up and the woman told me there was a problem with the pro boxes so I would ha...

Tezzy by • Visitor
  • 606 Views
  • 22 replies
  • 0 Helpful

Gaming lag since change to smart hub plus

I recently changed from the smart hub and smart WiFi thinking that having WiFi 6 would be an upgrade. Boy was I wrong, the WiFi on the smart hub plus and smart WiFi plus is awful. Lags like hell. To get the so called upgrade I had to change from fibr...

mobile data not working

since yesterday i havent been able to use my mobile data, i tend to have full bars or 3 bars of signal. sometimes it cuts out completely.my data is switched on and i have more than enough to use for this monthi am still able to text through normal me...

Sim not provisioned

Got my sim with my phone contract and I put in into the phone, the sim is not registered 24 hours after I first put it in. I have tried all the EE recommendations but none helped. I cannot call or text and no one can to me. I dont know how to use the...

mik0_ by • Explorer
  • 25 Views
  • 3 replies
  • 0 Helpful
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