The EE Community

Repairs and warranty scam

Hi All, after being an EE customer for years it pains me to have to write a complaint like this. in April i was contacted because i was eligible for a free upgrade. I thought id try something new and decided on the Galaxy z Flip 3. Great phone, looks...

EE wifi hotspot

Hi,i'm using ee hotspot wifi on a macbook running OS14.4.1. wifi often gets a exclamtion mark and disconnected. I then need to turn off and on wifi and log onto ee wifi again.it happens 10 times a day. this is very annoying because every time  I need...

Mis sold contract paired with terrible porting experience

Not sure which channel to put this as there are a few problems.On Saturday I went into EE in Morfa Swansea, my partner is with 3 and was sick of the bad signal, so we decided to go in and get her switched to EE as generally i've had fantastic service...

£5 free credit offer

I received a Text from ee offering me £5 free credit if I accepted, which I did and received a further Text saying that the offer had been added to my account and that I had 7 days to top-up with a minimum of £5 which I did and subsequently received ...

EE perk code not working

Dear EEI am trying to upgrade my SIM only plan to your 24 month £15/month plan. I have a new EE perk code which should give me a 20% discount but when entering the code in the “Got a promo code” section I get an invalid code error. Have tried 2 diffe...

Switching mobile from BT to EE

Hi- I’ve switched mobile from BT to EE and keeping my existing number. The new SIM was inserted yesterday with instructions to switch phone on and off and that would be it all set up. 36 hours later I still cannot receive or make calls. I have signal...

Awful customer servive regarding a billing error, where they took £820 in error

2 week review of EE 1.6gbs

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 6...

Downgrade

How can I downgrade my phone package?it’s too expensive 

How do I acess my PUK code?

Hello. My SIM card has been locked for some reason and I searched that I need my PUK code.However, it says for me to click on 'Manage my Device' but this option doesn't exists to me and I need my PUK code. Honestly, EE is such a hard platform.