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Sim card issue

Hi  I recently had a 2 year contract thats now ended. Before cancelling the contract completely, i told EE that i wanted to keep my Current number and transfer to Pay as you go, and that the transition will happen on the 8th of May. I would like to k...

Resolved! Apple TV+ trial not working

I have been sent a text message from EE with a link to register for the 6 months free trial of Apple TV+. Selecting the link on my iPhone takes me to safari and then redirects to AppleTV. It shows a 'Cannot Connect' error. How do I get it to work? 

New pay as you go SIM card activation

Im new to EE pay as you go system. I thought that my choice about this is for good reason, but since trying to work around my first SIM card I really start regretting. Everything seems to be so difficult to be done. Brought my SIM card, downloaded th...

Dequare by • Investigator
  • 200 Views
  • 9 replies
  • 0 Helpful

Infor about subscription pack

Hi,  I am currently on a 10£ pack which expires on 8th June and I just topped up with 15£. AI just want to know if my data from 10£ pack is used before 8th June. Would it automatically be updated to the next pack? 

Resolved! EE perks Deactivated

Hi, my EE Perks Account has been deactivated as says the following message "Your account has been deactivated as your registration was not completed within the allowed time frame"  Thanks for any help. 

Moki by • Visitor
  • 239 Views
  • 11 replies
  • 1 Helpful

Roaming and WiFi query

Hi, I’m off to Canada soon for 10 days. I’m a pay monthly customer and would mainly use data on my phone. This maybe a stupid question to ask, but, if I connect to WiFi over there would I be charged roaming costs?

R6Aly by • Visitor
  • 21 Views
  • 1 replies
  • 0 Helpful

Re: Can't make a phone call

Hi James,I'm having the exact same issue as the original enquiry.I can send and receive text, but can't get calls to connect. It is showing  "Calling" but just doesn't connect and sometimes shows, "Mobile network not available for voice calls."This i...

NHS EE perks

HelloI want to upgrade my phone but want to use my perk discount. When I logged in I was asked to revalidate my NHS email.  I did this and got the screen message that it had been successfully validated. However, when I now try and log in I get the me...

Coverage in Hornchurch

Update: 18 April 2024 Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast, one permanent mast and a temporary mast to restore coverage as qui...

Leanne_T by • EE Community Support Team
  • 4211 Views
  • 47 replies
  • 71 Helpful
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