cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Apple TV+ trial not working

RamblingRover
Investigator
Investigator

I have been sent a text message from EE with a link to register for the 6 months free trial of Apple TV+. Selecting the link on my iPhone takes me to safari and then redirects to AppleTV. It shows a 'Cannot Connect' error. How do I get it to work?

 

1 SOLUTION

Accepted Solutions

I found the answer, which others may find useful (as EE didn’t provide instructions). 
In TV+ on the phone, go into profile then into Manage Subscriptions. You should see an EE invite which needs to be accepted. 

View solution in original post

27 REPLIES 27
James_B
EE Community Support Team

Hi @RamblingRover,

Welcome to the EE Community. 🙂

Does it work if your turn off WiFi and use mobile data?

James

RamblingRover
Investigator
Investigator

It makes no difference. I have also gone onto my account and it seems that Apple TV+ was not added as an add-on. I have now sent a text to 150 with 'TV PLUS' and had a reply telling me when it will run out, but no instructions or link to access it.

 

James_B
EE Community Support Team

Have you ever had an Apple TV+ trial through EE before @RamblingRover?

James

RamblingRover
Investigator
Investigator

No, I have just switched to EE.

 

James_B
EE Community Support Team

Can you view content if you log in to Apple TV+ using your Apple ID @RamblingRover?

James

RamblingRover
Investigator
Investigator

Yes I can see and also play content that is free such as trailers.

James_B
EE Community Support Team

Can you play any content included with Apple TV+ @RamblingRover?

James

RamblingRover
Investigator
Investigator

No. It is telling me I have to subscribe.

James_B
EE Community Support Team

Is your correct phone number displayed in Settings > Phone > My Number @RamblingRover?

James