The EE Community

Can anyone help with Samsung Device I am locked out of please?

Oops? It’s not your fault it’s ours - grrrrrrrrr???? Unable to see subscriptions

Anyone else getting this message as very unhappy with voice & online customer service trying to move from the useless BT onto EE but it appears as bad - disgusted with the UK so called Premier Communications Group - their having a Giraffe?

EE NHS discount code not working

I've used my EE Perk account before to access the 20% NHS discount with no issues. However, today I have clicked on generate a code to provide this to the agent on the chat who was assisting my with upgrading my contract.Every time I click on get new...

Can’t link my New EE broadband to my account.

Hello,I’ve just moved my broadband onto New EE,  it can’t locate the new product on my EE app (or online account). I have tried linking it, but keep getting an error message telling me there’s a problem and to ring up as ‘we need to check a few thing...

Roaming abroad pass.

is roam abroad pass charged by billing cycle or calendar? For example if the billing cycle starts 16th of the month are you charged from 16th or from the 1st of the month?

Roaming and want to speak to a human being

How do I get to speak to an actual human being and not the rubbish text service that does not answer my query.I have a very old package with EE and also an additional handset with another package for a family member. The EE app does not make it clear...

no UHD on bbc iplayer on ee TV box pro

Good afternoonI have recently joined ee from BT, and have today taken delivery of my shiny new ee TV box pro. However, as with my BTTV box pro, there is no UHD content available on iplayer via the box. I have checked the settings and they're on UHD 5...

I want to change my address

How long does it take to register for ee perks