The EE Community

My EE ESIM has no service when I’m abroad

last year I had no problem when traveling this year I’ve been Marrakesh and now I’m currently in Turkey and my eSIM has no service. I’ve turned my phone on and off multiple times and it still has no service

Resolved! Problem ordering EE TV (order wont go through on EE's end)

Hi was wondering if anyone else has experienced similar issues when trying to add EE TV to subscription. (sorry will keep short as possible) I recently phoned EE Customer service and added 'full works' TV package to my existing broadband subscription...

New Feature Request

It would be nice if you had a similar feature like virgin media were you can create a programme wish list so you never miss recording your favourite TV programmes. I sometimes miss the start of a new series as I don't get radio Times etc. If virgin ...

Upgrade

Hi,I was on My EE on my phone and it said I was eligible for a free upgrade as my contract ends this month. I selected a sim only upgrade and completed the steps to confirm it and they provided me with an order number and said they would email me wit...

EE TV now tv issues

Hello, can anyone help? I moved over from BT to EE on Wednesday. Broadband is fine. The TV has been a nightmare. I have no now tv channels. I already had a now tv account. Spoke with EE on Wednesday who could see a problem with orders failing. The la...

Resolved! Why does the EE website never work?

Doesn't matter if I am on my phone or computer, this website never works. I just get errors saying I can't log in or the same page loads over and over again, no matter what link I click. At this point I just want to upgrade my plan and instead I migh...

EE Digital Home Phone - Ringtones

So I have just switched to EE for my broadband and landline. I purchased the Digital Home Phone from EE with the plan. Apparently it's just a rebrand of the BT handset but for some reason there are no ringtones available on the EE handset while there...

Calling from europe

Hello my samsung galaxy s22 wont let me make calls from spain,i have a roaming add on and can send texts and surf the net etc,but cannot make calls,i get a recorded message saying call not allowed speak to your network supplier.can anybody highlight ...

Bizarre issue with new hub and Discord

As the title says, I'm having a very odd issue with my new Smart Hub Plus after previously using a BT Smart Hub 2. When using Discord, specifically the PC app over ethernet, I am unable to upload images or stream to friends without the connection alm...

Apple TV free trial : 1 week instead of 6 months

HiI signed up to a free trial for Apple TV via the EE app. It's advertised in the app as being for 6 months, but it has only done it for one week. (Confirmation email says one week, and when I log in to Apple TV on the TV it shows the subscription o...

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