The EE Community

No parental controls or web protect on new smart hub

New EE smart hub installed but many features are not working. I changed to EE specifically for the parental control capability, but it is not working. Technical team have tried and failed to get this working. I can't assign groups, can't set schedule...

issue with order

Hi, i ordered an iphone 15 pro max and i got an error message sent to me so i called up and the man was very helpful and confirmed my order for me but then the next morning i got the same error message. why is this? is my phone going to even get deli...

VPN issues on 4g sim connection

We live 4.5 miles from nearest telephone exchange and have suffered slow/non-existent broadband connection speeds through landline connections for many years (fibre is not available in our area). However my mobile phone internet spedd is fantastic an...

Billing issues with mobile account

Top UP Help

Hi,    I am abroad and don't have credit to send sms to 150, could someone help me top up ? I have a voucher. Thank you

URGENT HELP REQUIRED 2.4 or 5GHZ Cant connect to cctv devices

Hi.. Before I lose the will to live could someone offer me some support asap please...I took delivery of a new router / smart hub this week and started to connect l devices, no probs so far.  When I tried to connect both of my CCTV systems it would w...

Billing

About my bill

New to EE

I've received a text saying a bill is ready, checked the "manage" section on the app but it just shows all the things I can buy with no account & billing as said by the community? Is it something so simple I am being stupid ?  TYIA 

Impossible to fix Mobile Broadband not working with work VPN other providers OK

Hi please can someone help I have literally tried everything I can problem is complicated by not being able to speak to EE directly due to contract being through third party who installed aeriel etc...Rural location, poor land line broadband - 10Mbps...