The EE Community

EE and tampnet

Currently working offshore North Sea in UK sector , and trying to use the Tampnet network .   No data or texts will come through?  Is there a setting that needs to be changed?  I have roaming switched on , using Iphone 12.   The phone shows full sign...

New router

Hi, I had an engineer come out to check my broadband as it was having issues, found there was nothing wrong although my speeds are drastically low. He suggests asking for a new router, how do I do this? 

Roaming not working in San Francisco

Not sure if this is the right forum - there wasn't one for roaming. Mine was set up for me by EE with the £25 add-on charge. I have a Samsung galaxy A12. Roaming is on. Nada. Been here 3 days now. Plenty of bars of signal most of the time when I'm ou...

EE app - multiple SIM listing order

When using the EE app for multiple SIM accounts, is there any way to specify (and retain) the order in which the list of users appears? It always defaults to phone number order.

Coverage in Stacksteads

Update: 03 May 2024 Our engineers have been working with the council to complete the legal negotiations. However, due to circumstances out of our control, we have experienced a further delay and expect all legal steps to be completed by the end of Ma...

Early Upgrade?

I'm 16 months into a EE 24 month broadband contract I also have 2 EE mobile contracts, Will I be able to upgrade my Broadband now  about 8 months early? Is there a fee?

Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Addon purchase error

Hi there, I have purchased many add ons, but today, every time I try to buy an add on, a purchase error message comes up. It says they are working to fix it. This is for my ee mobile WiFi box so I can’t just ring to top up as it is not for my phone. ...

where can I locate bills relating to 1st ee broadband & line bills

Re: Contacting EE from abroad with a phone that won't work

Can anybody help with a way to contact EE from abroad? My phone appears to be blocked as nothing at all works now and i'm still away in italyI thought there may be an online chat option but that doesn't seem to be working, I need top up my phone