The EE Community

Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Add-ons purchase error

I can’t buy add-ons through my online ‘myee’ account, I just get this message. EE must aware of this problem as it’s been like this for days. I’m not interested in going round in circles giving all my details and trying different suggestions that don...

Roaming

I got a text saying welcome to the Isle of Man and the cost of Roaming chargesbut I was only in the Lake District how do I amend this as the phone line is mainly automated and it’s hard to speak to someone

Great member of staff

I would like to send a email in recognition of a good staff member of EE but cannot find a email address please help

EE phone number not working

We reported one of our business phones as stolen to EE last Sunday, they told me to get a replacement sim the EE store, the store were unable to register a sim to the number ( which has been in use for 14 years) so EE told me they would post one. Th...

Roaming abroad with PAYG

I'm abroad for 18 months (Australia and New Zealand). I've received SMS messages listing costs for sending texts and making calls, while over here, but attempts to send messages fail with "Error 38". Why is this?Secondly, I'm making regular top ups ...

Only SOS available in the USA

I am currently in the USA - UK customer. I have Roam Abroad and World Talk & Text.All has worked well for the first few days but today, switching airplane mode off, I have not been able to get a signal - only SOS. If I manually select a network - A T...

Phone not delivered

I went to EE shop where i was told i could get the phone on the day and told when signed contract that it is not available and signed up for postage at home where I was told to get it on the day after before choosing between stores and home and then ...

We can't load this right now

Hi,I am trying to login to myee and keep getting this error on the main screen. I have tried from a few devices and the app and get the same messages.Any ideas?Thanks

How long is website usually down for maintenance?

I’ve been trying to login to gift some data to from 11 pm……… It is now nearly 3 am……… I would’ve thought that they would’ve finished the maintenance by now…… Can anyone tell me how long the site is usually down when this sort of thing happens? Thanks...

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