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I'm another new EE customer who cannot access their account
I've been with EE for just under two weeks now, having ported my number in from 3 on a pay-monthly SIM-only deal. The whole process went smoothly, and the EE network works well for me. I installed the EE App and set up an account using the email addr...
EE phone number not working
We reported one of our business phones as stolen to EE last Sunday, they told me to get a replacement sim the EE store, the store were unable to register a sim to the number ( which has been in use for 14 years) so EE told me they would post one. Th...
Re: Excellent Customer Service Recognition
Hi there sorry to jump on this message. But I received the text after and gave a 10 but would like to give a little more recognition as it didn’t give me an option to put any more. thank you
Resolved! Re: No internet or phone signal. Phone is showing 4G
I am also in same situation 4g and 5g yet struggling send a text should not have to use WiFi my signal has been perfect until past 7 days, why should I pay for a service to gain a service that was already there and I need my mobile for work purposes ...
How long is website usually down for maintenance?
I’ve been trying to login to gift some data to from 11 pm……… It is now nearly 3 am……… I would’ve thought that they would’ve finished the maintenance by now…… Can anyone tell me how long the site is usually down when this sort of thing happens? Thanks...
Coverage in Newhaven
We are aware of a signal issue that is affecting some of our customers in the Newhaven area. Our mast had to be removed in April 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made awa...
Sony unauthorised payments
Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...
Add-ons purchase error
I can’t buy add-ons through my online ‘myee’ account, I just get this message. EE must aware of this problem as it’s been like this for days. I’m not interested in going round in circles giving all my details and trying different suggestions that don...
Roaming
I got a text saying welcome to the Isle of Man and the cost of Roaming chargesbut I was only in the Lake District how do I amend this as the phone line is mainly automated and it’s hard to speak to someone
Great member of staff
I would like to send a email in recognition of a good staff member of EE but cannot find a email address please help
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