The EE Community

New Feature Request

It would be nice if you had a similar feature like virgin media were you can create a programme wish list so you never miss recording your favourite TV programmes. I sometimes miss the start of a new series as I don't get radio Times etc. If virgin ...

Coverage in Newhaven

We are aware of a signal issue that is affecting some of our customers in the Newhaven area. Our mast had to be removed in April 2024, as this was requested by the landowner. Our engineers began looking for a new location as soon as we were made awa...

Calling from europe

Hello my samsung galaxy s22 wont let me make calls from spain,i have a roaming add on and can send texts and surf the net etc,but cannot make calls,i get a recorded message saying call not allowed speak to your network supplier.can anybody highlight ...

WiFi Calling Not Working

WiFi calling is not working on iPhone, have attempted usual methods of forcing phone into airplane mode without success. Internet signal is strong and fast. Have reported it to my ISP in case they have changed settings or there is port forwarding con...

Resolved! Why does the EE website never work?

Doesn't matter if I am on my phone or computer, this website never works. I just get errors saying I can't log in or the same page loads over and over again, no matter what link I click. At this point I just want to upgrade my plan and instead I migh...

Resolved! Problem ordering EE TV (order wont go through on EE's end)

Hi was wondering if anyone else has experienced similar issues when trying to add EE TV to subscription. (sorry will keep short as possible) I recently phoned EE Customer service and added 'full works' TV package to my existing broadband subscription...

Cannot get broadband bills to link

Hi all.I cannot link my EE broadband account to my EE mobile account like customer services keep telling me “There have been issues with the app but it will be sorted after 12th of April 2024.” Well guess what EE? It has not worked.Please don’t tel...

Resolved! New app !!can not find my bill.

Return kit

I am being sent lots of emails requesting me to return kit by 10th May or I will be charged. I returned the kit on 9th April and have the certificate of posting. The problem is I joined EE in January, but there was a problem so got moved to BT in Fe...

bills

i have pay monthly sim and i have broadband and still cant access and bills on my ee app or anything , I still haven't received any account number for them and I took them out together on the same day paid my 1st mobile bill and broadband billl despi...

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