The EE Community

No order confirmation

I have ordered a new iphone 14 off the EE website. Order placed and they took the deposit from my account (have checked and this has not been refunded). Got a notification that the order was not confirmed but that I had to contact them to confirm det...

Xbox Game Pass subscription.

Hello. I don't know if I don't understand something. I received information that I do not have to do anything for my subscription (Ultra) to continue working, but Microsoft demands that I pay for the service. The console system shows that I have an a...

Logging out of Website

Re: Call divert

@cbr1100chrisDid the call divert work to get around the roaming charges of one provider to another provider with "roam like home"? @EssexBoyEE Thank you for your help with this.So my situation is that EE does not have "Roam Like Home" to India but Le...

swap bt pro box to eetv Apple TV 4K

I just recently changed over my tv and broadband to EE from BT, I currently have a BT tv pro box am I able to swap it to EE Apple TV 4k?

5G Smart Hub - CGNAT (Double NAT) Can I get an static IP without CGNAT?

Hi,I have 5G Smart Hub connection from EE and it has CGNAT (Double NAT), is it possible to get a static IP without CGNAT (Double NAT) for it, as gaming is nearly / if not impossible?If so what sort of price range am I looking at for the IP?Regards,Ga...

EE Charged 500£ after contract ends for iphone contract

I had 24 month contract with EE for Iphone. I switched to pay as you go after 24 month. Now EE took 500£ from direct debit. Why should I pay this ?

Router not connecting to 5G

I've recently acquired an EE Data SIM for mobile broadband, intending to use it with my Huawei 5G/4G CPE Pro Win 2 H312-371 router. While I understand that EE support might not assist with this specific device, considering its specifications and the ...

Linking broadband account to my ee app

So is anyone else still having the issue with linking their broadband account? Am I the only one who thinks EE customer service is utterly useless  in solving this, do their staff actually receive any training at all or do they just chat a load of ru...

Major tech issue with App - when will this be resolved?

Can EE please confirm when the current Tech issue will be resolved on the App.  The system was not tested before going live and thousands of EE customers cannot see their Bills/App offers and more?  The system will not allow me to enter my real accou...