The EE Community

ITV HD regional channel not working.

Hi all, Just changed over from BT to EE and our new TV boxes are all setup.Our EE Mini TV box is working just fine with all the HD channels showing the right regions.Our EE tv box pro is showing the SD channels all right but the ITV HD channel is sho...

5G Smart Hub - CGNAT (Double NAT) Can I get an static IP without CGNAT?

Hi,I have 5G Smart Hub connection from EE and it has CGNAT (Double NAT), is it possible to get a static IP without CGNAT (Double NAT) for it, as gaming is nearly / if not impossible?If so what sort of price range am I looking at for the IP?Regards,Ga...

My Phone wont ring out after getting a SIM

I got a new SIM Card and ive tried to move my old nr across. ive entered the Pac code and they are saying there is an issue. But i cant ring out or receive calls on my mobile. There is no network issues.I cant ring 150 as it wont ring out to ask some...

Does a monthly discount show on account

If i have being given a better/cheaper deal over the phone and it was discounted does that not show on my account?It is showing £30 per month but i was offered it at £15 a month? also only show 10gb but got offered 125gb?

How to download a bill

How do I download a bill can’t find the manage bills and payments 

Sim only deals then upgrading

So i am on a 12 month sim only deal..can you upgrade at any point on sim only or does the same still apply as if you are taking out the phone as a contract and you have to wait the full 12 months before upgrading?

No order confirmation

I have ordered a new iphone 14 off the EE website. Order placed and they took the deposit from my account (have checked and this has not been refunded). Got a notification that the order was not confirmed but that I had to contact them to confirm det...

Xbox Game Pass subscription.

Hello. I don't know if I don't understand something. I received information that I do not have to do anything for my subscription (Ultra) to continue working, but Microsoft demands that I pay for the service. The console system shows that I have an a...

Logging out of Website

Re: Call divert

@cbr1100chrisDid the call divert work to get around the roaming charges of one provider to another provider with "roam like home"? @EssexBoyEE Thank you for your help with this.So my situation is that EE does not have "Roam Like Home" to India but Le...