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Community Activity
Roaming abroad - urgent
My 12 year old is current away with her rugby team and cannot access her roaming pass. We previously used the £25 per month add on which we organised before we travelled. She had to initiate this herself once she received a text from EE but has been ...
Resolved! Intermittent picture pixelation and sound problems.
Hello, i've recently moved to EE TV after twenty plus years with Sky and i'm having a couple of problems that I hope can be fixed.We have the EE TV Box Pro and a Mini, and both are showing the same problems. Both boxes are in internet mode and are co...
Tec and broadband
Hi am after setting up broadband and a ps5 pro
Crazy new roaming charges
Hi,I travel extensively around the world for work, particularly EU and USA. Everything was great with my inclusive add on as the roaming pass but now it seems I need either the EU pass or the Zone 1 and I can’t switch them on and off as needed only e...
Resolved! Changing account name but not banking details
HiI'm wanting to change an account to be in my name but not the banking details that are in the name of a family member as he is elderly and it makes stuff easier if talking to customer service or in store etc. I'm hoping to go to local EE store tomo...
WiFi Calling Symbol
Hello, my Samsung S24 ultra has just been updated to Android 15, since the upgrade the wifi calling symbol at the top of the screen is not showing. The wifi and wifi calling are both enabled, I've cleared the phone cache without success, all the info...
Wifi not working
Anybody got any idea why my smart hub won't connect. I get the message "can't connect as there is a problem with your billing" I click the link to billing and it just says "you're up-to-date and I don't owe any money"Don't understand
Tracking my order
Hey I placed an order for iPhone 16 plus12/4/25 but heard nothing and tracking as no despatch details
Missed bill
Hi I’ve missed to pay my bill and been disconnected, thought I’ve set up my direct debit, payed today morning and still no connection, how long does it take to reconnect? Should I call somewhere or just leave it like that and will reconnect by itself...
stolen phone
Good morning, My phone had been stolen while in London (snached out my hands ) Can i please get a new sim ordered to my adress asap as well as my i phone 15 being fully blocked is there anything you are able to help me out with by getting a new phone...
