The EE Community

Moving from BT to EE

HiLast night I renewed my broadband contract with BT and agreed to switch to EE in the process. I've not had any email confirmation and it's supposed to 'go live' tomorrow.This afternoon I used BT's online chat to ask and they said I won't get any em...

ee4g mobile router

Hello. I have a 4g mobile ee router that shows the supply as normal... ie the aqua light stays on ...but there is no connection to my laptop. It does this 'shutting down' at least every 24 hours. I have to restart it every time. I have complained abo...

TNT problem EE sort yourselves out!

I'm not the only person experiencing difficulties with TNT when purchased as part of Tv bundle. Ordered 50" TV with 24 months TNT subscription. Not able to activate TNT despite 3 weeks of calls to 150! It is now in my " activate now" but when I try t...

Re-Activate EE Perk Account

I have an EE Perk, however as registered over 2 years ago, the account needs to re validate. Go to do this, but states the email address is already in use. Can’t register new as the email account is already in use. So unable to re validate or registe...

EE App

I’ve been unable to link my phone to the EE app for over 6 months, every time I call EE I get fobbed off and they say they’ll call back and they don’t, becoming increasingly vexed with this, is anyone else having this issue? they tell me it’s an on g...

I've been having the same issue for 10 days now. I switched to Lyca, and both EE Customer Service and EE Store acted like they were hearing about it for the first time. They said they were looking into it, but I haven't heard back yet. They opened a ...

Change payment card details

I'm trying to update payment card details using the app and online site. The manage tab on my app doesn't show a payments and billing option. Can someone help please with clear step instructions as I'm running out of credit and only need to add a new...

Internet issues

I carn access Facebook tiktok or snapchat once I have came off WiFi iv tried closeing app restarting my phone deleting catches and still nothing been like it for 2 days now all get it error or Internet not connected what can I do or do I need to take...

No service

I share a plan with my family and nobody has got any service, regardless of us being in different locations. Does anybody know what the issue may be? The bill has been paid for the month.