The EE Community

Payment "This content is blocked"

I can't top-up my simcard because of this error in the process

GDPR Breach

EE is showing another customer's full details, bills and private information including full address on my account. Is there an easy way to raise this with them as a complaint and huge security flaw?

WiFi 7 Pro Extra extender

Hi everyone, I'm new to ee and have signed up to the 1.6 GB WiFi 7 package. Ideally I'd like an extra wifi pro extender in place before I go live on 23rd Dec. Can I get one for free or do I have to go through the rigmarole of waiting until it's insta...

EE Smart Hub Plus (SH30A) and EE WiFi Plus extender(SW30A)

I have just moved to EE broadband(FTTC) and have received my EE Smart Hub Plus (model SH30A).I would like to try using an EE WiFi Plus extender - (model SW30A), but I cannot find if the SH30A Hub is compatible with the SW30A extender.I have seen refe...

Moving from BT to EE

HiLast night I renewed my broadband contract with BT and agreed to switch to EE in the process. I've not had any email confirmation and it's supposed to 'go live' tomorrow.This afternoon I used BT's online chat to ask and they said I won't get any em...

How do I access parental controls? I can't see it anywhere on the app or router.

Receiving billing notification via email

How do I set up billing notifications via email. My mobile phone reception is very unreliable so text messaging often doesn’t work.

E sim

Just transferred to a new phone selected e sim option and now my old sim card has stopped working and e sim not working how can i fix this

TNT problem EE sort yourselves out!

I'm not the only person experiencing difficulties with TNT when purchased as part of Tv bundle. Ordered 50" TV with 24 months TNT subscription. Not able to activate TNT despite 3 weeks of calls to 150! It is now in my " activate now" but when I try t...