Devices

iPhone 18 pro, Pro max (iPhone Duo) that time of the year again, Thread

Hello dear Ee community people, is that time of the year again, pre ordering the new iPhones and Apple Watch and the new special edition Apple fold phone, as you all know the apple event is going on live right now and they are presenting the new iPho...

iPhone 18 pro max order update

Hey guys,I’ve had a recent update on my order, just wondering if anyone has had the same and if they have could you let me know how long it took for the order to be delivered or another update from EE on date etc

Resolved! iPhone Duo - preorder tracking confusion

When ordering I was told on website, by email and confirmation email to expect delivery on launch date (that hasn’t happened as no dispatch yet). my tracking is now just showing “Your order is in hand. Check back later for your delivery date.” does ...

Resolved! iPhone 18 pro max backlog

Hi, just wondering if anyone knows what order date the backlog is up to? Ordered on the 6th Oct (512gb burgundy). The last I can find is orders up to late September have been dispatched. Thanks!

iPhone 18 pro max

hiI ordered a iPhone 18 pro max on october 10th which I have now received it was collected from store but it was wrapped in plastic it was a 512gb model I am a bit worried it is a fake as Apple no longer wraps in plastic it usually only has pull tabs...

Apple Mobile handoff - when available ?

Hi,I see Apple are rolling out ‘mobile handoff’ ( https://support.apple.com/en-us/127274 ). With EE being the first to implement - so when would we likely see this thanks

Resolved! New order

I ordered my iPhone 18 pro max glacier it’s been 4 days no update on delivery and called ee customer support and they said to just wait for the sim

iPhone 18 pro max

I ordered the iPhone 18pro max glacier from the ee app on contract 2 days ago 23rd October I received the successful ee order email and then on the order tracking says your order is in hand but I’ve had nothing since then I paid £30 upfront fee I’m j...

Resolved! EE insurance claim

Hi EE Team,I reported my lost phone claim on 20 October over the phone and provided all the details about what happened. It has now been almost one week, but I still have not received any update, and my claim appears to be pending.I chose EE and boug...

Resolved! Iphone 18 Pro max Burgundy 512 Gm

Hi, I placed an order for the iPhone 18 Pro Max 512GB in Burgundy on 25 September 2026. However, I still haven’t received my phone, and I haven’t received a confirmed delivery date.