Devices

STILL waiting

I upgraded my 2 phone numbers to a IPhone 17 pro 1tb. I was told originally they would be here in 7 days. I phoned up 150 and was told 21 days. I have called up several times and told I will get my phone this week but we are now on day 14. Why do EE ...

Cannot add watch sim due to what I assume is a log in issue.

I have a Full Works plan and a new LTE Smartwatch. I go through the setup to the point where it asks me to Log In to EE to buy/activate the sim for the watch and once I put my Email in I just get the spinning/loading EE symbol thing and nothing else ...

Honor redemption

I will never ever take a honor product again......ordered magic pro 8 good enough phone .....but redemption items were in league of the open...magic pad 3 , watch, charger ... Did redemption on day it open 22nd of January.... Not heard anything now a...

S26 Ultra order get Buds 3 Pro for £1 issue

Hi, I ordered and received my S26 Ultra yesterday 11/3/26 and I'm still yet to receive a voucher for the Buds 3 pro am I the only one with this issue?

Resolved! Sim

I need to send my phone for repair but I currently have an eSIM. I have my old phone but how can I transfer back to a physical sim?

Interactive Diagnostic Tool?

Hi - I am having a problem with the brightness on my phone so thought I’d try out the EE Interactive Diagnostic Tool on the website and now I think I am going mad - please could somebody have a look and confirm that iPhone 16 doesn’t appear on the de...

Resolved! Phone states 'connected without internet'

Hello. I have a Samsung S23 FE. Recently, I lose WIFI every so often and it says ‘connected without internet’. Other family members phones are ok. I have done all the Dr Google suggestions from changing DNS on my router and on my phone, to a complete...

Resolved! Upgrade

Ive just had the new samsung 26ultra , asked if they were doing offers with buds like o2 and said no offers available and to go on shop and get them that way , yet had txt through today uograde to s26 and get buds for £1! Not amused

Resolved! Help: Reconnect me to Customer Care

I have spoken to customer care and the man said he could help me with this and gave me the charge price, but our call dropped. I then tried to call back 4 times and all 4 different people said they don’t know what I’m talking about. What department d...