Devices

Review

Hi there - I am not sure how to leave a formal review so please pass this onto the relevant people. I have recently had the WORST customer service experience of my life with EE (one of your team dropped my phone and cracked it & I was then told I had...

Will EE support RCS E2EE (End 2 End Encryption) on IPhone RCS messages...

Are there plans to support the recently released 26.5 update feature of E2EE for IPhone RCS? If so any ideas of a timeline?

Money

I tried to buy a phone from you and got told that my identification didn’t go through and the £40 I paid up front would be back into my account within ten days and I still haven’t received this. Money back

Resolved! Upgrade

Hi when are my due for an upgrade?

Replacement phone

Hello all,I've just got my son a replacement phone as he broke his old one It doesnt have any network currently. How do I get his digital sim working again?Many thanks

Resolved! Claim smart watch after upgrade

Hi. I just upgraded to the Samsung galaxy s26. It says I can claim a smart watch with upgrade if purchased between 30th June- 17th July. When I go to claim the watch, the dates shown are from the month before so I cannot make claim. It says purchases...

Update bug

Since my phone updated last week, it has remained dead. It states it’s charging but won’t turn on! I’ve managed to turn it on once and it stated the battery was 100% when doing a battery check however the battery claims to have 50% and this does not...

Resolved! Apple Watch but didn’t give me my data

I lost my watch and got sent out a new one but they sent a new one out but without the data I had ?

New phone - old sim after upgrade is not working outside home WFI.. fuming,Help!

Hi guys,Please help! I upgraded (or shall I say downgraded) to a different phone, I had an iPhone 16 Plus, it said I could upgrade so I did, but I chose an iPhone 15, I know it's a downgrade technically but I like the size, it fits in your hand bett...

Resolved! Unlocking my s7 edge

Hi, I have a second-hand, clean-IMEI Galaxy S7 Edge that is network locked to EE. The online portal gave me a 16-digit code, but when I type it in, it says 'Network unlock unsuccessful.' Can an EE moderator help me get the correct Master Defreeze Key...