Devices

No SIM

Hi, One second i was in b&m updating the b&m app so I could scan a pillow, the next thing I know my phones telling me I've got 'no sim, no service' checked the sim manager and no sim is showing.I've tried to just turn the phone on and off, airplane m...

Good as new Galaxy A56 won't work

Hi, I upgraded to a good as new Galaxy A56 earlier this week, and it just seems to be a dud. These are the issues I'm having:1. It keeps saying fingerprint data corrupted so I can't sign in, and have to keep restarting (at least ten times today). I h...

Cannot add watch sim due to what I assume is a log in issue.

I have a Full Works plan and a new LTE Smartwatch. I go through the setup to the point where it asks me to Log In to EE to buy/activate the sim for the watch and once I put my Email in I just get the spinning/loading EE symbol thing and nothing else ...

Honor redemption

I will never ever take a honor product again......ordered magic pro 8 good enough phone .....but redemption items were in league of the open...magic pad 3 , watch, charger ... Did redemption on day it open 22nd of January.... Not heard anything now a...

S26 Ultra order get Buds 3 Pro for £1 issue

Hi, I ordered and received my S26 Ultra yesterday 11/3/26 and I'm still yet to receive a voucher for the Buds 3 pro am I the only one with this issue?

Resolved! Sim

I need to send my phone for repair but I currently have an eSIM. I have my old phone but how can I transfer back to a physical sim?

Interactive Diagnostic Tool?

Hi - I am having a problem with the brightness on my phone so thought I’d try out the EE Interactive Diagnostic Tool on the website and now I think I am going mad - please could somebody have a look and confirm that iPhone 16 doesn’t appear on the de...

Resolved! Phone states 'connected without internet'

Hello. I have a Samsung S23 FE. Recently, I lose WIFI every so often and it says ‘connected without internet’. Other family members phones are ok. I have done all the Dr Google suggestions from changing DNS on my router and on my phone, to a complete...

Resolved! Upgrade

Ive just had the new samsung 26ultra , asked if they were doing offers with buds like o2 and said no offers available and to go on shop and get them that way , yet had txt through today uograde to s26 and get buds for £1! Not amused

Resolved! Help: Reconnect me to Customer Care

I have spoken to customer care and the man said he could help me with this and gave me the charge price, but our call dropped. I then tried to call back 4 times and all 4 different people said they don’t know what I’m talking about. What department d...