Devices

iPhone 15 order

I ordered an IPhone 15 on 6th December 2025. It is still only saying “order confirmed” on the tracking system with no indication of a dispatch date even though we are now 17 days later! It was shown as in stock when I placed the order with a 48 hour...

Upgrade

I joined EE in June 2025 . I want to add my current sim only plan to the upgrade I have been offered (its says upgrade even though I didn't get the phone from EE) . IT will not let me add it when i check out , it keeps asking me to choose another s...

IP address

Why does my IP address show as out of the UK

Resolved! EE Network Unlock Page Not Working

Anyone else had issues recently with the network unlocking page not working/throwing errors? The IMEI unlock tool is giving me the 'Something went wrong on our end' error for my second-hand Huawei P30 Lite. I've tried multiple browsers & phones on se...

EE SIM

Hello people, im trying to use my EE sim in a new phone, the phone was previously used by an old 02 number.. I can’t seem to get any signal! Do I need to unlock the phone and if so how do I do it? thanks

Resolved! iPhone purchase

Hi from EE. We're sorry, there's an issue with your recent order XKO*********. Please contact us at ee.co.uk/message-us and one of our Guides will get your order back on track. Thanks. [Mod edit: Order number removed. Please refrain from posting ...

Resolved! Iphone 17 Pro FRAUD!

I ordered an iPhone 17 Pro from EE on finance, but instead of receiving the phone, I was sent an Xbox controller battery pack. I reported this to EE straight away and provided all the evidence, including photos and tracking details, yet nothing has b...

Resolved! iphone ordering

Hello i am going to order an iphone but if i order sim free will it be an esim only phone or come with a physical sim tray

Resolved! 5G+ symbol on iPhone ?

Hi,I am in a 5G SA + location.should my iPhone 17 pro be showing the 5G + as only shows 5G ( when I do a google search on EE is says should say 5G+ )any ideas? Anyone with iPhone seeing 5G+ symbol in 5G SA areathanks

Resolved! RCS after porting number, stuck on verifying number.

A few months back, I came to EE from O², all went smoothly, but my Google messages was sending RCS messages as my temporary number. Tried changing it and it wouldn't work. Now I've had a new SIM card, the number is correct, but it's stuck on "trying ...