Devices

Upgrade on phone

I only took out sim pay monthly was 27.50 a month after few months I wanted phone so went for iPhone 17 pro max was 88.00 a month contract started 19 August phone came but wasn't in and dpd sent back to ee and they ended contract 19 September but say...

New iPhone 18 Pro Max - signal issues

Done an apple diagnostics test and get the attached result see photo. anyone else getting same and sometimes signal issues with the new handset ??my partner has done the diagnostics and in a different part of the country and got the same error with ...

Phone swap

Hello there, This is my first time posting but I will keep it short. Been with EE for 11 years including 5 mobile phones in my account (4 kids) and I feel a bit annoyed. Had a text saying swap your iPhone 17 pro for the 18 pro. My 17 has been in a ca...

Re: EE Blacklisting issue

Hi Alli am going through to same situation and it’s been 3 months without any solution can anyone please guide me or tell me if they had this sorted? thanks

Resolved! Faulty phone

I recently bought an Honor SIM-free mobile from EE. When I powered on the phone, I noticed that there was a crack inside the phone.I contacted EE to report the issue. I was simply told to return the item, but I was disappointed with the lack of prope...

Resolved! iPhone 18 Pro

Does anyone have a timeline on when EE will revive the next batch of IPhone devices. I’ve been phoning and I get different answers every time.

FIXED: Android "Unknown Phone Number" / SIM Provisioning bug after switching fro

Hi everyone,I'm posting this here because I just spent nearly two days going around in circles with EE support, replacement eSIMs, physical SIM swaps, and calls to replace my brand-new phone—all for a issue that turns out to have a simple, 2-minute f...

Replacement sim

Got replacement sim today after a **bleep** show since going on holiday and ee cancelling my sim. Not able to connect to network still to active still not working. No one to answer calls after hours. Been 3 weeks now. Looks like another 1 hour cal...

Resolved! Iphone Duo Preorder 12th of October

Hello,Since Apple official website now announced that people would be able to prepare for their pre order such as adding it to the basket, trade in, apply for finance on 12th of October so only thing needs to be done on 16th of October is to click bu...