Devices

Resolved! Return pack not received after Trade in contract

Hi, I upgraded my phone on 21st August and opted to get a monthly discount on the contract by trading my old phone in. After 10 days no return pack had been received although the new phone arrived within 1 day.How long does it take for them to turn s...

Resolved! S26 Ultra Missing Wifi Calling

Hi All,I've recently upgraded to the S26 Ultra and I've realised today (due to having little to no signal at home) that the device does not have the WiFi calling option what so ever.It's not in the connections menu or on the quick settings in the dro...

Resolved! Erroneous £44 credit offered for a phone charger instead of laptop brick."

An EE agent has applied a £44 bill credit to cover a 45W charger for my new Galaxy Book6 Ultra 16 inch. This is an error because the phone team is looking at a typo on the EE website. The Ultra laptop requires a 140W brick (£109 from Samsung) to run ...

Resolved! AirPods Pro bundle

Hi I have purchased a AirPods 3 pro with Apple Music for 24 month bundle. I am paying £20 monthly for two years costing £500 altogether. Is there a way , I can cancel Apple Music and just pay the full price of AirPods only .

Claim galaxy buds pro 3 s26ultra

Hi all, I ordered a galaxy s26 ultra last month instore and was told I'd be able to claim free set of galaxy headphones. I've read other post saying I need to wait for a text but it's been a month and no text message.

Resolved! Sim locked after upgrade

Hi all I need your help please i I have upgraded with EE to a new iPhone. Just arrived today and when I swap my SIM over to the new phone it shows as having the sim locked. I have the sim pin, tried this and it didn’t work. managed to get the sim loc...

Offered Google 5 watch 50% discount not honoured by EE

I upgraded to a Pixel 11 Pro XL at your Westfield Shepherd's Bush, traded in my Pixel 9, and the new phone was delivered two days later. I understand there is currently a 50% offer on the Pixel Watch 5 when purchased with a Pixel 11 Pro XL. I asked t...

Resolved! nhs perk

Can i add my nhs perk after purchasing my phone? it wouldn’t let me add the discount when i purchased as it said not applicable (i have no other discounts active)

Resolved! Contract

I would like to have a full contract of my ipad

Resolved! iPhone 16 E

I have the worst signal since i upgraded . my daughter has the same issue with her 16 iPhone . I have had mine six month and i hate it worst phone ever. What can I do I have still quite a while left in the contract ?