Devices

Changing upgraded device

Hi all, recently upgraded my phone through an early upgrade offer with the fee waived by EE and got the 17 pro max. Thinking now I’m not super happy with it and would like to get the base 17 instead, I’m pretty sure I’m still within my cooling off pe...

New contract

I signed up for new contract and phone for myself yesterday and put 3 other plans to sim only deals.The sim only deals have been updated on my EE app, however mine is still showing my old phone with old contract.Is it because I havnt put my SIM in my...

BEWARE! EE damaged my phone and are refusing to accept it

I have a pixel 6a which developed a green screen randomly, upon this happening I took images of this and sent them to Google, who confirmed it would be under warranty and that I could either take to a local Authorised centre (my local EE store) or se...

Apple Watch contract

My partner has an Apple Watch linked on my account, which he has lost and unfortunately does not have insurance. The contract is tied in until Feb 2027, how do I find out what the cost would be to cancel the contract early? Or is there anything that ...

EE PUBLIC WIFI STOPPED WORKING ON PS5

For the past 9 months, I have been using EE public wifi on my PS5. You connect to EE Wifi but internet will fail. You open Network > Connection Status > View Service Status > opens EE public Wifi Authentication Portal > Enter login details > You now ...

Resolved! Phone charging

Hello, I woke up today and it seemed my Iphone drained to 0% while i was sleeping due to leaving youtube running. I woke up and plugged it in instantly but theres no indication of wether or not its charging. I have tried multiple cables and plugs but...

Resolved! Tablet doesn't turn on

I have a tablet as part of my package but it no longer works (doesn't turn on). Can I return it to EE and will they fix/ replace it or can I get a discount on my contract?

Resolved! Banning texts and calls to 08 and 09 numbers

Hi, my son keeps entering competitions which are 08 numbers, how can I block these please? Tried speaking to the AI bot but got nowhere, thanks

Watch taken to store to repair on 18th April - still not received??

I took my damaged Google pixel 4 watch into my local store last Saturday (18th April) to be sent off to repair under the warranty. On the tracking there has been no movement at all since the 18th April and it states it's still awaiting receipt at the...

non-original seals on new iPhone

new iPhone 17 Pro receivedshould be brand new, and might be inside the box, but haven't opened yet as the seals are not original Apple, and they aren't the "QC" seals I've seen in some other images, just a security sealed tape. It's got this top and ...

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