Devices

Level of service is terrible

My bill is paid, but still no active account. The website is up-to-date. I can't text to investigate due to not being connected and the microphone on the device is broken, so calling isn't an option right now. Is there an email address I can use?

App Captcha Issues

Does anyone know why I can't get past the Google Captcha on the App - can't enter any comps - I've deleted and reinstalled the app and it's the same & restarted my mobile. The QR code on EE's page takes you to Apple App store (?) but doesn't give an ...

Resolved! Iphone 17 Pro FRAUD!

I ordered an iPhone 17 Pro from EE on finance, but instead of receiving the phone, I was sent an Xbox controller battery pack. I reported this to EE straight away and provided all the evidence, including photos and tracking details, yet nothing has b...

Resolved! How do I activate my Apple one inclusive extra?

Hi, I have the full works for iPhone with Apple one included. How do I get this activated? I already have an Apple account, so is there some sort of code that I need to enter or redeem? thankssarah

Resolved! Live chat ?

iPhone 17 pro max Dispatch & delivery?

Order confirmed on Monday 8th for 256GB in Cosmic Orange, online tracker has since stopped working.can i still expect dispatch within 7 days from date of order? or am i going to be longer?If there is stock local to me can i contact EE and change to c...

Can not make out going calls. Can use WhatsApp to call but not regular calls

I have a Motorola phone. Made a call about an hour ago but since then can not ring out? Can still lose WhatsApp for calls. Is it a user error by me?

Resolved! Apple product bought via BT Shop in 2022

I bought a pair of Apple airpod Max via BT shop online in October 2022. Who do i contact if they are faulty? Covered by the consumer Act

Upgrade

Ive just come out of contract and it's not letting me upgrade and ive called them and they said they have put a block on my account but wont tell me why need help

Resolved! Phone swap

I am in a contract and have a Google pixel 9 phone but cannot get on with the phone. Is there any way to swap back to a trusted android S22 maybe?Very good sales guy in shop but completely missold as not the same as a Samsung