Devices

iPhone Duo Delays

Hi all, can anyone confirm if they ordered/upgraded to the iPhone duo online on 16th October 2026 and have since been told that as this was online other back ground things happened meaning it wasn’t placed until the 17th? And no no idea when will be ...

EE insurance claim

Hi EE Team,I reported my lost phone claim on 20 October over the phone and provided all the details about what happened. It has now been almost one week, but I still have not received any update, and my claim appears to be pending.I chose EE and boug...

iPhone 18 pro max

hiI ordered a iPhone 18 pro max on october 10th which I have now received it was collected from store but it was wrapped in plastic it was a 512gb model I am a bit worried it is a fake as Apple no longer wraps in plastic it usually only has pull tabs...

iPhone Duo - preorder tracking confusion

When ordering I was told on website, by email and confirmation email to expect delivery on launch date (that hasn’t happened as no dispatch yet). my tracking is now just showing “Your order is in hand. Check back later for your delivery date.” does ...

iPhone 18 pro max

I ordered the iPhone 18pro max glacier from the ee app on contract 2 days ago 23rd October I received the successful ee order email and then on the order tracking says your order is in hand but I’ve had nothing since then I paid £30 upfront fee I’m j...

Apple Mobile handoff - when available ?

Hi,I see Apple are rolling out ‘mobile handoff’ ( https://support.apple.com/en-us/127274 ). With EE being the first to implement - so when would we likely see this thanks

Resolved! iPhone 18 pro, Pro max (iPhone Duo) that time of the year again, Thread

Hello dear Ee community people, is that time of the year again, pre ordering the new iPhones and Apple Watch and the new special edition Apple fold phone, as you all know the apple event is going on live right now and they are presenting the new iPho...

Iphone 18 Pro max Burgundy 512 Gm

Hi, I placed an order for the iPhone 18 Pro Max 512GB in Burgundy on 25 September 2026. However, I still haven’t received my phone, and I haven’t received a confirmed delivery date.

Resolved! Xplora x6 Play (eSim) Setup

Hi,I have recently purchased a Xplora X6 Play (eSim) Watch from EE in addition we were also sent a nano SIM card for the contract that we have signed him up on - this was us preparing our child to having a phone with a contract (he does have an old i...

iPhone update

I have just recently updated my phone but now if I want to go on a gambling app on mobile data it doesn’t matter where I am it says unable to connect/ bad connection any advice greatly appreciated in regards to this matter