Devices

Technical issue

Hii have an iPhone 13pro max. It had a battery problem. Long story short. I transferred the phone to another iPhone went on holiday and came back. I was able to transfer the profile back onto iPhone but now can’t make calls or text. I can use it over...

Resolved! **iPhone 16 Pro Max – No Service / “Phone Not Allowed” – EE Incident INC00000260

Hi,I’m posting regarding an ongoing issue affecting my iPhone 16 Pro Max and, according to EE, a number of other customers with the same device.On 2 November, my phone suddenly lost all EE network service. It attempts to connect but is then disconnec...

iPhone 18 pro, Pro max (iPhone Duo) that time of the year again, Thread

Hello dear Ee community people, is that time of the year again, pre ordering the new iPhones and Apple Watch and the new special edition Apple fold phone, as you all know the apple event is going on live right now and they are presenting the new iPho...

I can’t find my order?

Hi, I placed an order for the iPhone Duo on the 24th of October, I’m not expecting it anytime soon, although I would like it sooner rather than later. I’ve been able to track the status of my order up untill now? When I put my order number in and my...

iPhone Duo Preorder – 16 October, No Delivery, Poor Communication and Questions

I wanted to share my experience with EE's handling of the iPhone Duo preorders, particularly regarding the lack of communication and what appears to be a rather unclear fulfilment process.I've been an EE customer for approximately 14 years, and I pre...

just returned from abroad and can’t get phone signal

I think the signal is OK and that I’ve probably messed up my mobile settings … in my 70’s and not very tech savvy若 Can anyone assist as I’m not getting much joy from EE

iPhone 18 Pro Max box open

I just received the new iPhone 18 pro max but the box was already opened! Spoken with an EE rep and she told me that it was due to inspection and warehouse checks! Is that normal as I never received an unopened box before?

iPhone duo

Hi guys I’m looking at getting the iPhone duo, we have had contracts since T-Mobile/ orange days and paid bill every month without fail. I’m currently on a sim only for £13 a month unlimited everything. I called today and was told it’s £108 a month w...

Upgrade options

My contract is due to run out in under 3 weeks. I got a link to upgrade but all I get when I try to upgrade is telling me that Iam not upgrade eligible but that I can add another line. And never get a proper response off the AI assistant what are my ...

Resolved! iPhone 18 Pro Max 1TB Black dispatch times?

Placed order on 26th October. At the time it said dispatch within 14 days.I have received texts saying order is on track, and email with tracking information (status is order confirmed, expected by 3rd November (it's now the 5th)).I can see the mobil...