Devices

**iPhone 16 Pro Max – No Service / “Phone Not Allowed” – EE Incident INC00000260

Hi,I’m posting regarding an ongoing issue affecting my iPhone 16 Pro Max and, according to EE, a number of other customers with the same device.On 2 November, my phone suddenly lost all EE network service. It attempts to connect but is then disconnec...

iPhone 18 pro, Pro max (iPhone Duo) that time of the year again, Thread

Hello dear Ee community people, is that time of the year again, pre ordering the new iPhones and Apple Watch and the new special edition Apple fold phone, as you all know the apple event is going on live right now and they are presenting the new iPho...

Samsung Mobile

Hello, I need to make an Extended Warranty claim.My Samsung Galaxy A55 5G suddenly switched off and will not turn on again.The phone has not been dropped, damaged or exposed to water.My My EE account confirms that Device Care Extras is included and t...

Absolutely appalling customer service from EE

I genuinely cannot believe how badly EE have handled what should have been a very straightforward situation.When I originally took out my phone contract, I was explicitly assured that once the handset was paid off, EE would either end the agreement o...

Resolved! iPhone Duo - preorder tracking confusion

When ordering I was told on website, by email and confirmation email to expect delivery on launch date (that hasn’t happened as no dispatch yet). my tracking is now just showing “Your order is in hand. Check back later for your delivery date.” does ...

iPhone Duo Preorder – 16 October, No Delivery, Poor Communication and Questions

I wanted to share my experience with EE's handling of the iPhone Duo preorders, particularly regarding the lack of communication and what appears to be a rather unclear fulfilment process.I've been an EE customer for approximately 14 years, and I pre...

Resolved! iPhone 18 Pro Max Burgundy 256GB Dispatch times

Hi all,I ordered the iPhone 18 Pro Max 256GB in Burgundy on the 28th/29th (technically 1am on the 29th if we’re being pedantic) and the site said “usually dispatches within 21 days”. My order details page now says within 20 days, so presumably is doi...

Resolved! iPhone Duo - Delays

I'd ordered my iPhone Duo as part of a contract upgrade on 16th October. It had been processed by EE at 15:33 and I received my confirmation number at 15:47.I've contracted EE three times since launch day, as my order seems to be stalled at the Order...

How to reset a phone hotspot that is in account

I need to restore the personal hotspot on one of the iphones in my EE accountAt the moment i have 'personal hotspot is blocked'

MacBook Air M5 15inch Dispatch time?

Hi, I just placed an order for a MacBook Air but it says dispatch usually more than 28 days. Does anyone know when the stock will come in? I don’t want to wait that long.