call to this number are barred from your phone

[Khada30]

Why do I hear: call to this number are barred from your phone when I try to call Polish number? I don't have a blocked person, I turned on and off the flight mode, international calling is not enabled.

[James_B]

Hi @cristiantobol,

Are you using a pay as you go or pay monthly plan?

If pay monthly, are you registered as the bill payer in My EE?

Thanks

James

[cristiantobol]

@James_B 

I'm on pay as you go, I'm abroad now in the EU and that's the first time I topped it up. I have two £5 add-on with minutes and texts for most of the UK lines. I can't text 150, I can't call 150, I can't make any calls, I can't do anything. 

[James_B]

Hi @cristiantobol,

New pay as you go SIM cards need to be used on the EE network in the UK before they are able to roam on international networks.

If the SIM card wasn't activated and used in the UK, it won't be possible to use it abroad.

Thanks

James

[Tara24]

Call to this number are barred, I called yesterday and it worked so I don’t understand. In the MyEE app I can’t find how to change, because we are in 2021 the app is updated as well 

[James_B]

Hi @Tara24,

Welcome to the EE Community. 🙂

Please can you share some more information about the issue you are facing?

Are you hearing this message when making calls or are other people hearing the message when calling you?

Are you in the UK or abroad?

Are you using a pay as you go or pay monthly plan?

Thanks

James

[cristiantobol]

Hi,

Thanks for your answer.

I’ve managed to sort that out by switching to other network supplier. 🙂

Thanks,
Cristian

[dimitris22]

I am in UK, I am trying to call a number inside UK, I've got everything set up, however I can't call this number. Any help or do I have to change provider?

Support from phone is not helpful at all

[Alex_S]

Hi @dimitris22,

Welcome to the community 🙂

Do you have a pay as you go or pay monthly account?

Is it just the one number that is effected? Can the same number call you?

Can you let me know the error message you get when you dial the number?

Alex 🙂