tech support with TV error codes

[johnnylate]

hi, just struggling to navigate EE compared to MyBT. i recently upgraded by tv box, every time i power up theres no apps and a message that there is no broadband connection. i get error messages YVM102 and YVM104. Its easily corrected by unplugging both ends of the data cable and replace, but its a pain in the **bleep** doing it every time. i've tried using a different cable and we are not getting any broadbnd of wifi issues with anything else.

Has anyone come across this before or could you point me towards the correct part of the EE app to get help on this?

thanks

J

[Midnight_Voice]

@johnnylate 

On the box, go to Settings/Factory Reset, choose Factory Reset (Keep Recordings) and action it.

If the problem continues, restart your router, and, if you have them, any PowerLine Adapters in the path to the box.

Please report back if this fixes things or not.

[johnnylate]

Thanks for the reply

i factory reset (didn’t get an option to save recordings but had none anyway)

back up but it’s opened with the same error message YVM104?

again it reappears if if take the cable out

j

[Midnight_Voice]

@johnnylate 

Did you reset the router? You didn’t say you had…

[johnnylate]

Yes, sorry I didn’t say

i did both abd it didn’t work but I’ve just repeated the process abd it’s come up with the apps, it looks like that has worked.

thanks

j

[Midnight_Voice]

@johnnylate 

Great! You are obviously wearing a groove for the data to slide down more easily 😛

[johnnylate]

hmmm...

This lasted a day before the error message reappeared. On balance taking out the cables and replacing them is marginally less hassle than factory resetting the box and having to reload passwords etc.

i'm going to give the reset thing one more go and then start the proces of trying to get a solution direct from EE!

J