EE TV channels not tuning

[ElMargo]

Hi, trying to set up my pro box, started process yesterday, got the tutorial as the Chanel’s were tuning, but there are no Chanel’s tuned. I have gone through the steps on the yourview error code, and resetting the box, but nothing is working

[Chris_B]

@ElMargo  Has your service gone live yet ?    When is the start date of your contract it will not tune anything until the start date.   Just to check you do have the new EE smart hub plus.   This a black router with the EE logo in the middle. 

[DarrenDev]

It looks like you managed to get it sorted about 20 minutes after posting @ElMargo - let us know if you're still having issues.

[Mcglynn100]

Am having same issue am not sure if my tv is live yet 

[Midnight_Voice]

@Mcglynn100 

That might well be the reason then. What activation date were you given?